Refund policy

Return and Refund Policy

Effective Date: [EFFECTIVE DATE]

At [STORE NAME], customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return and Refund Policy carefully to understand your rights and responsibilities.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be returned within [X DAYS] of delivery.

  • Be unused, unworn, and in its original condition.

  • Include all original packaging, accessories, tags, manuals, and free gifts (if applicable).

  • Not show signs of damage caused by misuse, improper handling, or normal wear and tear.

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

You may request a return within [X DAYS] of receiving your order.

To initiate a return, please contact us at [EMAIL ADDRESS] with:

  • Your order number

  • Product name

  • Reason for return

  • Photos (if the item is damaged, defective, or incorrect)

Our support team will review your request and provide further instructions.

3. Refund Process

Once we receive and inspect the returned item, we will notify you of the status of your refund request.

If approved:

  • Refunds will be issued to the original payment method whenever possible.

  • Cash on Delivery (COD) refunds may be processed via bank transfer, UPI, or another approved method.

  • Refunds will be processed within [REFUND PROCESSING TIME] after approval.

Please note that banks, payment gateways, and financial institutions may require additional time to reflect the refund in your account.

4. Exchange Policy

We offer exchanges for eligible items under the following circumstances:

  • The product arrived damaged.

  • The product arrived defective.

  • You received the wrong item.

  • Size or variant exchanges (if applicable).

Exchange requests must be submitted within [X DAYS] of delivery.

If the requested replacement item is unavailable, we may offer a refund or store credit instead.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within [X DAYS] of receiving the item.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Clear photos or videos showing the issue

  • Photos of the packaging (if applicable)

Upon verification, we may provide:

  • A replacement product

  • A full refund

  • A partial refund

  • Store credit

The appropriate solution will depend on the circumstances of the claim.

6. Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged or defective:

  • Personalized or custom-made products

  • Gift cards

  • Digital products or downloadable content

  • Perishable goods

  • Personal care, hygiene, or health-related products

  • Items marked as "Final Sale" or "Non-Returnable"

  • Products damaged due to customer misuse

Additional non-returnable categories may be specified on individual product pages.

7. Return Shipping Costs

If the Return Is Due to Our Error

If you received:

  • A damaged item

  • A defective item

  • An incorrect item

We will cover the return shipping costs where applicable.

If the Return Is Due to Customer Preference

For returns due to reasons such as:

  • Change of mind

  • No longer needed

  • Ordered by mistake

The customer may be responsible for return shipping costs.

Original shipping charges, if any, are generally non-refundable unless required by applicable law or due to our error.

8. Cancellations

Orders may be cancelled before they are processed or shipped.

Once an order has been dispatched, it may no longer be eligible for cancellation and must follow the return process outlined in this policy.

To request a cancellation, please contact us as soon as possible at [EMAIL ADDRESS].

9. Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account or payment method.

  2. Contact your bank or payment provider, as processing times may vary.

  3. If you still have not received your refund, contact us at [EMAIL ADDRESS].

We will be happy to assist you.

10. Policy Updates

We reserve the right to modify this Return and Refund Policy at any time. Changes will be posted on this page along with the updated Effective Date.

Your continued use of our website after any updates constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Store Name: [STORE NAME]

Email: [EMAIL ADDRESS]

Business Address: [BUSINESS ADDRESS]

Phone (Optional): [PHONE NUMBER]

Business Hours: [BUSINESS HOURS]